FREE SHIPPING

 FOR ORDERS OVER $99

Shipping Rates (continental 48 US)

Alaska, Hawaii and International shipping calculated during checkout with no obligation.

We ship &

All P.O. Boxes ship USPS

We Ship UPS Standard to Canada

 

Merchandise Total	Shipping Charge
up to $30	$12.00
$30.00 to $98.99	$30.00
$99.00 to $150.00	$40.00
$150.01 to $200.00	$50.00
$200.01 and up	$60.00

If you would like to order over the phone simply send me an email with your phone number and I'll call you within 24 hours to answer any questions and take your order personally and save you the long distance charge!

Shipping & delivery of your order

Orders are usually processed within 1-2 business days, subject to stock availability and security checks. Please note that during times of peak seasonal demand (such as spring & Christmas) there may be a slight delay in the shipping of your order, so please allow extra time for delivery. If for any reason there's a major delay with the expected delivery time we'll contact you and explain the situation.

Rush orders can be arranged by call-in only (210-885-0811), and may be subject to additional fees. All orders delivered to mainland U.S. addresses are shipped via UPS or USPS.

International Orders

Please note that you will be charged in US$ and your credit card will be debited in your own currency. The actual exchange rate used for the transaction (and thus the final amount in your local currency) will be determined by your credit card company.

The customer is responsible for any import duties incurred by the relevant customs and excise body of the customer’s country of residence. Mail costs are calculated automatically during the order process.

Feedback

We welcome all feedback about our service and try to deal with any problems or difficulties experienced by our customers both quickly and fairly.

If you have a complaint, please email us at (info@lonestarwoodcraft.com) or our Customer Service team at 210-885-0811

We have a simple but comprehensive returns and refunds policy which means that most queries can be resolved quickly and easily over the phone. For issues that cannot be resolved immediately we will try to respond by the next business day, either resolving your complaint or with an expected timescale for resolution of the issue.

Returns and Refunds

...are both easy as part of our total customer service. We believe that you will be delighted with your product but there may be occasions where you feel it necessary to return an item.  We will process your return as soon as practically possible, but following the instructions below should expedite this process. These Terms do not affect your statutory rights.

Our policy is to insure that you are satisfied every time you place an order with Lone Star Woodcraft. If you are unhappy with an item when you receive it, or if you simply change your mind, please return it within 30 days, unused and complete with original packaging and all components, along with the packing slip, for a full refund less shipping costs. Once we have inspected the returned item and are satisfied that it has been returned to us in the same condition it was when delivered to you, we will issue the refund within 30 days or earlier directly to the credit card used to place the original order. You will only have to pay for the return mail cost of the products.

*Please note that items shipped to you with our FREE shipping offer will be subject to the actual cost of shipping deducted from your refund. You will be provided the actual cost billing statement from the shipper as proof of actual shipping costs.

Example:

Purchased a Triple Chamber Bat House for $144.95 with FREE shipping.

Within 30 days for any reason you decide to return the bat house.

Pack and ship preferably in the original packing material, via insurable shipper and be sure to insure the contents

Upon our receipt of the bat house in it's original unused condition we will refund you the purchase price of the bat house minus our initial shipping cost.

Shipping costs vary based on location - average is approx. $14 for a triple and $18 for a Condo

We try to fulfill your Order and package the Products properly to insure they arrive in good condition. However, if a Product arrives damaged, we will replace it free of charge or provide a full refund including shipping as appropriate. Please contact us at 210-885-0811 immediately upon receipt and we will arrange a refund or replacement. In these circumstances, an insurance claim will be initiated by us and we will handle all shipping charges if the item is to be returned. This does not affect your statutory rights.

Please contact us by telephone (210-885-0811) or email (info@lonestarwoodcraft.com) to inform us of your need to return unwanted or damaged Products.
Please use a secure insured delivery method such as UPS

return to:
Lone Star Woodcraft Returns Dept.
9376 Garden Ridge Drive
Garden Ridge, TX 78266
USA

You will be responsible for the returned products until they reach us so insurance is advisable.